Shipping Policy

We aim to process and dispatch all orders as quickly as possible. Please see the information below for details about our delivery services and estimated delivery times.

Order Processing

Orders are usually processed within 1–2 working days of being placed. Orders placed after our daily processing cut-off, at weekends or on public holidays may be processed on the next working day.

During busy periods, promotions and seasonal periods, processing times may be slightly longer. If there is a significant delay with your order, we will contact you where possible.

UK Delivery

We offer delivery across the UK using trusted delivery partners.

Standard Delivery: Usually delivered within 2–5 working days after dispatch.

Express Delivery: Usually delivered within 1–2 working days after dispatch.

Delivery times are estimates rather than guarantees and may vary depending on your location, the delivery provider and circumstances outside of our control.

Delivery charges are calculated and displayed at checkout.

Dispatch & Tracking

Once your order has been dispatched, you may receive a confirmation email containing tracking information where this is available.

Please ensure that your delivery address is entered correctly when placing your order. We cannot be held responsible for delays or additional costs resulting from an incorrect or incomplete address.

Delivery Delays

While we work with reliable delivery providers, occasional delays can occur due to circumstances outside our control, including adverse weather, operational issues, strikes, seasonal demand or other disruptions.

If tracking information shows that your parcel is delayed, please contact the relevant delivery provider in the first instance. We will assist with enquiries where appropriate, but delivery times are ultimately dependent on the carrier once an order has been dispatched.

International Delivery

Where international delivery is available, delivery times and costs vary depending on the destination.

International customers may be responsible for any applicable customs duties, import taxes or other charges imposed by the destination country. These charges are outside of our control and are the responsibility of the customer.

Missing or Damaged Orders

If your order arrives damaged, please contact us as soon as possible with details of the issue and, where appropriate, photographs of the packaging and products.

If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate this with the delivery provider where necessary.

Contact Us

If you have any questions about your delivery or your order, please contact us.